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FAQ Section

This page will be updated and changing from time to time to provide more frequently asked questions. Check back from time to time to see what's been added. 

1. What is the Sun Life phone number?
2. When am I eligible for my next eye exam/purchase of glasses?
3. Where can I find information regarding my T-4?
4. I have a question about my leave accruals, where do I go to get an answer?
5. I have a question about my pay, who do I call?
6. Can I postpone my marriage leave until a future date after the marriage when I have a chance to take a vacation with my new spouse?
7. Can I split up the time I take for special leave with regards to the birth of my child?

1. Question: What is the Sun Life phone number?

Answer: For Extended Health and Dental inquiries about your coverage or claims phone 1-800-361-6212. Your policy number and ID number will be required when you call. You can also register for member access on Sun Life's website at www.sunlife.ca/member or you can go to Benefit Plans, under the Benefits section of this website, for a direct link to Sun Life.

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2. Question: When am I eligible for my next eye exam/purchase of glasses?

Answer: Vision Care covers you and your dependents for the cost of one eye examination every two benefit years (where a benefit year runs from April 1 to March 31). In addition to that, the Benefit Plan reimburses you for the cost of eyeglasses or contact lenses to a
maximum limit per two benefit years. Please check your Benefits Booklet for the maximum applicable to your group.

The reimbursement level for the Vision Care Plan is 80%.

You can register and go to Sun Life's website at www.sunlife.ca/member and it will provide you with information on your next eligibility date.

Please refer to your benefits booklet for more information.

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3. Question: Where can I find information regarding my T-4? 

Answer: The department of Payroll is responsible for any information regarding T-4's. Please contact the Payroll Supervisor at 667-3574.

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4. Question: I have a question about my leave accruals, where do I go to get an answer?

Answer: Leave records are maintained by the Departmental Human Resource personnel. The only exception is for some auxiliary leave which is maintained by the Employee Compensation Branch.

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5. Question: I have a question about my pay, who do I call?

Answer: Start by calling your Departmental Human Resource branch, they can answer many of your pay related questions. If your Departmental Human Resource branch can't help you then you can call the Payroll branch in the Department of Finance.

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6. Question:Can I postpone my marriage leave until a future date after the marriage when I have a chance to take a vacation with my new spouse? 

Answer:  No - the special leave for the purpose of being married has to be taken on the "occasion of the ceremony/connection to the ceremony".

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7. Question:Can I split up the time I take for special leave with regards to the birth of my child?

Answer: No - the intent is for the time to be taken "on the Birth" of the child therefore is must be taken together and not at different times.

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