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Employee and Family Assistance Program (EFAP)

NOTE: On April 1, the contract for delivering the Employee and Family Assistance Program  will be moved to a new provider. See below for more details.

The Employee and Family Assistance Program (EFAP) provides you with immediate and confidential help for any work, health or life concern.

The EFAP is a confidential and voluntary support service that can help you take the first step toward change. An EFAP counsellor can help you find solutions to the challenges you face at any age and stage of life. You and your immediate family members can access immediate and confidential support in a way that is most suited to your preferences, comfort level and lifestyle.

What does your EFAP include?

Short-term professional counselling for personal and emotional issues.

Choose from a variety of delivery methods to best suit your comfort level and lifestyle including:

  • In-Person face to face counselling
  • Telephone counselling
  • E-Counselling
  • First Chat (instant online chat with a counsellor)
  • Video counselling

As a Yukon government employee, you and your immediate family have access to the EFAP at no cost. Immediate family members include spouses and dependents under the age of 21 or under the age of 25 if they are enrolled at an accredited school, college or university.

To ensure your privacy and confidentiality, fees for the EFAP service have been paid in advance by the Yukon government.

Up to 7 assessment and counselling visits with an EFAP counsellor are available to employees and employees' family members. You may split these 7 sessions among your family members however the maximum is 7 sessions in total.

Download the brochure: English | French


Confidentiality and privacy are assured, within the limits of the law, to each employee and dependent family member who uses the EFAP. Contact is made directly to Morneau Shepell with no information on individual cases being reported back to YG.

For more information, visit Employee Info on Yukonnect (Yukon government employee access only)

Access your EFAP 24/7 by phone, web or mobile app

Contact Morneau Shepell, the EFAP provider

Call 1 867 668-EFAP (3327)

On April 1, 2018, FSEAP will take over delivery of the Employee and Family Assistance Program from Morneau Shepell. For employees currently using the EFAP service, Morneau Shepell will continue with existing clients until May 31, 2018. Any new EFAP cases starting after April 1, will need to be initiated with FSEAP.

Until March 31, 2018, the 668-EFAP phone number will connect you with Morneau Shepell. After March 31, it will connect you with Many Rivers who will manage local intake for the new EFAP provider. A new 1-800 number will also be made available to access EFAP services outside of Yukon.